Since 1872, Kimberly-Clark’s 44,000 employees around the world are...
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Since 1872, we’ve had the foresight to find new ways to make lives better. We are constantly innovating our products and our practices to serve and care for the ever-changing needs of the people we touch at all stages of life.
Just as our products are essential to our consumers, our commitment to data privacy is vital to earning your trust.
This site is designed to explain our approach to data privacy in simple language. You will also find our privacy values as well as helpful links to privacy choices and more.
We are committed to earning and maintaining trust by honoring the following principles:
When you use our online services, you’re trusting us with your information. Your privacy is important to us.
This Privacy Policy explains how we collect, use, share, and retain your information. It also explains where you can go to exercise your rights and choices about how your personal information is used.
If you have any questions, we want to hear from you. You can find our contact information below.
Scope. The purpose of our Privacy Policy (“Policy”) is to describe how the websites, mobile applications, and online services owned or operated by us (collectively called the “Site” in this Policy) process your information in connection with the products and services that we offer. This Policy explains how we collect, use, and share your information and how we keep it safe. It also explains where you can go to exercise your rights and choices about how your personal information is used. Before you provide us with your information or otherwise use our Site, you should read through this Policy and our Terms of Use to make sure that you are comfortable with our privacy practices.
Brands. Our Site is owned, operated, and maintained by KIMBERLY-CLARK CORPORATION and our affiliated companies and brands (“Kimberly-Clark”, “we”, “our” or “us”).
State- or Country-Specific Disclosures. This Policy includes additional state- or country-specific information (such as the specific rights regarding your personal information that may be available in your jurisdiction) within the State- or Country-Specific Disclosures section. If there is a conflict between this Policy and the State- or Country-Specific Disclosures section, the latter will control only as to the extent of the conflict. This policy does not apply to personal information of users located in the Russian Federation; the privacy policy for users in the Russian Federation is located here.
Other Policies. In addition to this Policy, there may be other specific Kimberly-Clark products, services or promotions that are governed by additional policies or terms of use. In those cases, we’ll notify you of these additional terms.
Updates to this Policy. We may update the Policy from time-to-time by posting a new notice, so please note the date last updated above and occasionally check for updates.
Personal Information. Personal information (“PI”) means any information that can be used to directly or indirectly identify a specific individual. We may collect personal information from a variety of sources. These sources include personal information that:
The types of personal information we obtain include:
Sensitive Personal Information. For the purposes of processing listed in this Policy, we (or our partners) may collect and process sensitive personal information. This may include information such as your race, ethnicity, date of birth, or data related to your use of our Site or products such as pregnancy, allergies (e.g., allergy trigger quizzes), menstruation (e.g., period calculators), or incontinence. We may also make inferences about your preferences, behaviors, characteristics, health, or attributes related to your use of our Site or products. When we collect data that may be considered “sensitive”, we (or our partners) will request your consent to process such sensitive personal information and we may provide other controls (like an opt-out of certain processing), when required by law. Please note that certain portions of the Site may require this data for us to fully provide our services, so your choice to not provide such information may limit the scope of available offerings. We respect our customers’ rights and heightened privacy interests pertaining to sensitive personal information. As such, we commit to verifying that law enforcement entities follow the laws and procedures in their jurisdictions before we respond to a request for such information. Even when compliant with the laws of the requesting agency’s jurisdiction, we may make reasonable challenges to such requests.
Purposes of Processing. We collect, process, and disclose your personal information only for specific and limited purposes. For example, we may process your personal information across all Kimberly-Clark brands to:
Legal Bases. Additionally, certain data protection laws require us to have a “legal basis” and defined purpose before processing any personal information about you. Our legal bases for which we may process your personal information may include:
We may share information about you with our brands as well as third parties in certain circumstances including in the following situations:
Individual Rights. Where we process your personal information, you may be entitled to certain rights made available through applicable data protection laws. Some of these rights are explained below. You can reach Kimberly-Clark with any questions or to exercise your rights via the How to Contact Us section of this Policy. Please also consult the State- or Country-Specific Disclosures section of this Policy, as depending on the applicable data privacy laws in your jurisdiction, you may have the below rights regarding your personal information:
Verifying Requests. To help protect your privacy and maintain security, we will, according to applicable law, take steps to verify your identity before processing certain rights requests, such as granting you access to your personal information or complying with your request. If you designate an authorized agent to make a request on your behalf, we may require you to (a) provide the authorized agent written permission to do so and to share such authorization with us when processing a rights request, or (b) verify your own identity directly with us.
Data Retention. We keep your information as long as we need it for business, tax or legal purposes, including the legal bases described in this Policy. After that, we either delete it or fully anonymize it. Please also consult the “State- or Country-Specific Disclosures” section of this Policy.
Data Security. We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure, or use.
Our Site is intended for a general audience and is not aimed at or intended for children. As a general matter, we usually do not knowingly collect or process personal information from children under the age of 16, unless a lower age is provided or allowed by local law.
Where we do knowingly collect or process personal information from children under the age of 16 (or under an age stipulated by local law), we follow all applicable data protection laws. For example, in the U.S., we obtain verified parental consent as required by law when collecting personal information from children younger than 13 years of age.
If you have any questions about our Policy or would like to exercise a privacy right or choice, we want to hear from you. We sell our products and services in more than 175 countries and regions. To best serve you, please reach out to our local teams for assistance here. On this page, select your country / region, and click “submit”.
You can also reach out to our Global Privacy Officer at:
[email protected]
1-888-525-8373
Kimberly-Clark Corporation
P.O. Box 2020
Neenah, WI 54957-2020
Thanks for taking the time to get in touch with us.
This California Consumer Privacy Statement (“Statement”) supplements Kimberly-Clark
Corporation’s
Privacy
Policy
. It applies solely to California consumers and addresses personal information we collect
online and offline. This Statement does not apply to Kimberly-Clark personnel. Sections 2-5 of this
Statement do not apply to job applicants.
This Statement uses certain terms that have the meaning given to them in the California Consumer Privacy
Act of 2018, as amended by the California Privacy Rights Act of 2020, along with any implementing
regulations (the “CCPA”).
We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal (including sensitive) information about you:
We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our Privacy Policy and for the following business or commercial purposes specified in the CCPA:
During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:
We do not sell your personal information in exchange for monetary consideration without your consent.
We may allow certain third parties (such as online advertising services) to collect your
personal information via automated technologies on our Site in exchange for non-monetary
consideration. We share the categories of personal information listed below for the business and
commercial purposes of online advertising and to provide third-party social network features and
functionality on our Site. Those third parties may include Google, Coveo, Twitter, Facebook,
EqualWeb, and Neustar. You can use our cookie preferences tool to see an up to date list of the
third parties collecting information on our sites. Those third parties may use your personal
information to optimize our properties, display cross-contextual advertising and manage their
own platforms. Please see the Cookies and Similar Tracking Technology
above to learn more about those third parties’ collect of information. You have the right
to opt out of this disclosure of your information, which may be considered a “sale”
or “sharing” under California law, as set forth below in Section 5 (California
Consumer Rights) of this Statement.
During the 12-month period prior to the effective date of this Statement, we may have sold or
shared the following categories of personal information:
Category of Personal Information |
Category of Third Party |
Identifiers |
|
Commercial Information |
|
Online Activity |
|
Inferences |
|
We do not knowingly sell or share the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age. Any individuals who register for an account who are under 16 years of age are automatically opted out of the sale or sharing of their personal information. If an individual wants to opt-in and agree to the sale or sharing of their personal information, they must do so by affirmatively unchecking the “Do Not Sell or Share My Personal Information” box in their online profile.
During the 12-month period prior to the effective date of this Statement, we may have disclosed your personal information with certain categories of third parties and service providers, as described below.
We may have disclosed the following categories of personal information about you listed below for the commercial and business purposes set forth in Section 1 (Notice of Collection and Use of Personal Information) of this Statement to the following categories of third parties:
Category of Personal Information |
Category of Third Party |
Identifiers |
|
Additional Data Subject to Cal. Civ. Code § 1798.80 Law |
|
Protected Classifications |
|
Commercial Information |
|
Online Activity |
|
Geolocation data |
|
Sensory Information |
|
Employment Information |
|
Education Information |
|
Inferences |
|
In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have disclosed personal information about you with the following additional categories of third parties:
Privacy Rights. You have certain choices regarding your personal information, as described below. If you exercise any of these choices and rights, we will not disadvantage you. You will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services.
How to Submit a Request. To submit a request to know, delete, or correct, or limit the use of sensitive personal information, click here or call us at 888-525-8378. To submit a Shine the Light request, please send a written request to: Kimberly-Clark Corporation, P.O. Box 2020, Neenah, WI 54957-2020. To opt out of the sale or sharing of your personal information, click below or send us an email at [email protected].
Huggies® Brand |
|
Pull-Ups® Brand |
|
GoodNites® Brand |
|
Poise® Brand |
|
Depend® Brand |
|
U by Kotex® Brand |
|
Kleenex® Brand |
|
Scott® Brand |
|
Viva® Brand |
https://www.vivatowels.com/en-us/ssols/donotsellmypersonalinfo |
Cottonelle® Brand |
|
Huggies® Healthcare |
|
Kimberly-Clark Corporation |
|
Careers at K-C |
Authorized Agents. You may designate an authorized agent to submit requests on your behalf. To submit a request as an authorized agent on behalf of a consumer, please contact us as described in the How to Contact Us section of our Privacy Policy.
Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign into your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: first name, last name, month & year of birth, email address, mailing address. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access, deletion or opt-out of sale request on your behalf (a) we may require you to provide the authorized agent written permission to do so, and (b) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).
CCPA Metrics For the Prior Calendar Year. As reflected in this Statement, the CCPA provides California residents with specific rights, such as the right to know, delete, correct, opt-out of sale/sharing personal information, and limit the use of sensitive personal information. Under the CCPA, certain businesses that process these requests must publish information about these rights. That information for California residents for the period of January 1, 2023 through December 31, 2024 is below.
Right to Access or Right to Know Requests | Jan.-Dec. 2023 | |
Total Number of Access or Right to Know Requests Received |
138 | |
Total Number of Access or Right to Know Requests complied with in whole or part |
10 | |
Total Number of Access or Right to Know Requests Denied |
128 | |
Note: The mean number of days within which K-C substantively responded to requests to know was 6 weeks. |
||
Right to Delete Requests | Jan.-Dec. 2023 | |
Total Number of Deletion Requests Received |
279 | |
Total Number of Deletion Requests complied with in whole or part |
180 | |
Total Number of Deletion Requests Denied |
99 | |
Note: The mean number of days within which K-C substantively responded to requests to delete was 3 weeks. |
||
Do Not Sell or Share Requests | Jan.-Dec. 2023 | |
Total Number of Do Not Sell or Share Requests Received |
512 | |
Total Number of Do Not Sell or Share Requests complied with in whole or part |
512 | |
Total Number of Do Not Sell or Share Requests Denied |
0 | |
Note: The mean number of days within which K-C substantively responded to requests to opt-out was 10 days. |
||
Limit the Use of Sensitive Personal Information Requests | Jan.-Dec. 2023 | |
Total Number of Limit the Use of Sensitive Personal Information Requests Received |
427 | |
Total Number of Limit the Use of Sensitive Personal Information Requests complied with in whole or part |
427 | |
Total Number of Limit the Use of Sensitive Personal Information Requests Denied |
0 | |
Note: The mean number of days within which K-C substantively responded to requests to opt-out was 10 business days. |
||
Right to Correction / rectification requests | Jan.-Dec. 2023 | |
Total Number of Rectification Requests Received |
57 | |
Total Number of Rectification Requests complied with in whole or part |
6 | |
Total Number of Rectification Requests Denied |
51 | |
Note: The mean number of days within which K-C substantively responded to requests to know was 6 weeks. |
Financial Incentives. Creating an online account or participating in a financial incentive program such as loyalty programs or coupon-based initiatives administered by us or our partners may entitle you to receive special offers and benefits from us. To administer such programs, we may need to sell, collect, disclose, or retain your personal information. For our loyalty programs, such as Huggies® Rewards+, members may earn coupons or reward points for signing up, purchasing our products, and participating in certain other activities, such as taking surveys, sharing posts on Facebook and Twitter, and connecting friends to our loyalty and discount programs. These points can be used toward entering sweepstakes and games, donating to charity and redeeming rewards. We calculate the value of your data based on the return on investment or incremental margin generated by us from administering financial incentives and from the sale, collection, or retention of your personal information. You may end your online account (which will withdraw you from the financial incentives) at any time by entering a request at www.privacy.kimclark.com, calling us at 1-888-525-8373, or emailing us at [email protected].
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us.
Data Retention. We keep records and personal information for specified periods of time, depending on business needs, privacy interests and the law. As a general matter, we only retain personal information for as long as it is needed or useful for accomplishing a business, legal or tax purpose. After such period, the data is deleted or fully anonymized:
This portion of our Policy only applies to residents of the state of Montana. This portion of our Policy advises Montana residents of rights provided in the Montana Consumer’s Data Privacy Act (MTDCPA) and how Montana residents may exercise those rights. You may exercise any of the rights in this Section by emailing us at [email protected], calling us at 1-888-525-8373, or through our portal available here. You may also submit your request by accessing the Contact Us or Manage My Privacy links. If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by emailing [email protected].
As a Nevada resident, you have the right to ask certain companies not to sell your personal information in exchange for money under the Nevada’s privacy law, SB260. Consistent with this Policy, we do not engage in such sales for monetary consideration, without your consent.
This portion of our Policy only applies to residents of the state of Oregon. This portion of our Policy advises Oregon residents of rights provided in the Oregon Consumer’s Privacy Act (OCPA) and how Oregon residents may exercise those rights. You may exercise any of the rights in this Section by emailing us at [email protected], calling us at 1-888-525-8373, or through our portal available here. You may also submit your request by accessing the Contact Us or Manage My Privacy links. If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by emailing [email protected].
If you reside in Quebec, you may request access to, or correction of, the personal information that we have collected about you as well as exercise other specific data privacy rights provided by law. You may exercise any of these rights by emailing us at [email protected], calling us at 1-888-525-8373, or through our portal available here.
Our Data Privacy Officer may be contacted at [email protected].
This portion of our Policy only applies to residents of the state of Texas. This portion of our Policy advises Texas residents of rights provided in the Texas Data Privacy and Security Act (TDPSA) and how Texas residents may exercise those rights. You may exercise any of the rights in this Section by emailing us at [email protected], calling us at 1-888-525-8373, or through our portal available here. You may also submit your request by accessing the Contact Us or Manage My Privacy links. If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by emailing [email protected].
This portion of our Policy only applies to residents of the state of Virginia. This portion of our Policy advises Virginia residents of rights provided in the Virginia Consumer Data Protection Act (the “VCDPA”) and how Virginia residents may exercise those rights. You may exercise any of the rights in this Section by emailing us at [email protected], calling us at 1-888-525-8373, or through our portal available here. If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by emailing [email protected].
This portion of our Policy only applies to Washington state residents.
As a Washington resident, the Washington State My Health My Data (MHMD) Act gives you certain choices regarding your health data, as described below. The law applies only to “consumer health data” about your past, present, or future health condition.
We collect data from a variety of sources. Because consumer health data is defined very broadly, many of the categories of data we collect could also be considered consumer health data. Examples of consumer health data we collect may include:
We collect personal data (which may include consumer health data) from three main sources:
We collect and use consumer health data as reasonably necessary to provide you with the products and/or services you have requested and to market to your interests. Providing requested products and services to you may include delivering the products, making suggestions about what products are appropriate for you, and/or personalization of certain product features. We also use consumer health data to improve our products and for other essential business operations, such as analyzing our performance, meeting legal obligations, and conducting research and development.
We may also use consumer health data to market or advertise our own products and services. We may also use your purchase history or information received from third parties to advertise other products we sell that we think may be of interest to you.
For marketing and advertising, we give you choices and/or obtain your consent as required by law. Please see the “How to Exercise Your Rights” section below and the “Your Rights and Choices” section of the Global Privacy Policy for more details on the controls and choices you may have.
We may share each of the categories of consumer health data described above with your consent or as reasonably necessary to provide our products and services.
We may also share your information with service providers who operate on our behalf to help us provide you with products and services you have requested, to make product improvements, and to market and advertise our products and services to you.
As necessary for the purposes described above, we may share consumer health data with the following categories of third parties. More detail on each category is available in “Who We Share Information With” section of the Global Privacy Policy above:
Washington’s MHMD Act provides certain rights with respect to consumer health data. These rights include your right to access your consumer health data and receive a list of all third parties and affiliates—including contact information—who receive your health data. You also have the right to request that we delete our consumer health data. You can withdraw consent relating to the collection and sharing of your data too, subject to certain exceptions.
You can request to exercise such rights using the information described in the "How to Contact Us" section of the Global Privacy Policy.
If your request to exercise a right under the MHMD Act is denied, you may appeal that decision by contacting our Global Privacy Officer. If your appeal is unsuccessful, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.
If you reside in Argentina, you have the right to access and correct your personal information, and to object to our processing of that personal information.
In the event of any concerns, you can contact us at:
Kimberly-Clark Argentina, S. A.
Olga Cossettini 1031 (CP 1103) Buenos Aires,
Argentina
Phone: 54-11-4321-5700 / 0800-333-1206
Fax: 54-11-4394-1160
Email: [email protected]
You also have the right to lodge a complaint to the Agency of Access to Public Information.
If you reside in Australia, this portion of our Policy applies to you.
Direct Marketing. We will not use or disclose personal information for purposes of direct marketing to you unless: (a) you have consent to receive direct marketing materials; (b) you would reasonably expect us to use your personal details for this purpose; or (c) we believe you may be interested in the material but it is impracticable for us to obtain your consent.
In every instance, we will ensure that our direct marketing material incorporates an option for you to elect to receive no further of such communications
Please note that even if you have requested not to receive further direct marketing communications, we may nevertheless continue to provide you with information about changes to our terms and conditions for the supply of goods or services, questionnaires, and other factual information. This form of communication is not regarded as “direct marketing” under the Australian Privacy Act.
Overseas Disclosure. Personal information may be sent outside of Australia to our related bodies corporate, as permitted by the Australian Privacy Act. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach our privacy obligations relating to your personal information. However, you should note that other jurisdictions may not offer the same level of statutory protection for your personal information as Australia does. By providing your personal information to us, you consent to our disclosure of your personal information to these entities.
Access and Correction. You may request access to the personal information that we have collected about you or, if you consider that the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request correction of the personal information that we have collected about you.
To request to access or correct your personal information, reach us at:
Kimberly-Clark Australia Pty. Ltd.
P. O. Box 343
Milsons Point,
NSW
1565
Australia
Phone: 1800 028 334
Fax: 61-2-9957-5687
Website: www.kimberly-clark.com.au/
We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
Complaints. If you have a complaint about the way in which we have handled any privacy issue, including your requests for access or correction of your personal information, you should advise us via the above contact details in this portion of our Policy. If you remain unsatisfied with the way in which we have handled a privacy issue, we suggest you approach an independent advisor or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action which may be available.
This section pertains to personal information collected in Bahrain and it is in compliance with the Personal Data Protection Law No. 30 of 2018 and corresponding resolutions, as amended from time to time.
If you reside in Bahrain, you may request access to or correction of the personal information that we have collected about you. To access or correct your personal information, please contact:
Olayan Kimberly-Clark (Bahrain) W.L.L.
P. O. Box 33124
Building No. 1051, Street No. 5135, Block 951,
Askar, Al-Mazraa Industrial Park
Kingdom of Bahrain
Phone: +973 1783 0688
80080427 (HR Toll free number)
Fax: 973 17 830 175
[email protected]
If you reside in Brazil, this portion of our Policy applies to you.
Kimberly-Clark Kenko Industria e Comercio Ltda
Eng. Luís Carlos Berrini, 105 - 8ºandar Vila das Monções - CEP: 04571 900
São Paulo/SP Brasil
Phone: 55 11 4503 4500 / 0800 709 55 99
Fax: 55 11 4503 4500
Individual
Rights Portal
You have the following rights:
This Section applies to personal information collected by Kimberly-Clark (China) Co. Ltd. and its affiliates in mainland China (excluding Hong Kong, Macau, and Taiwan) through a variety of online and offline channels. Please read the details of this Section at [Privacy Policy]
If you reside in Colombia, your data privacy rights are listed below:
To exercise these rights, please contact us at:
Colombiana Kimberly Colpapel S.A.
Carrera 19 # 100-45 Piso 7 Edificio We Work Bogota
Colombia
Email: [email protected]
Phone: 571-600-3300
Consumer Service Number:018000512020 o 4049046 en Bogota
Fax: 571-600-3392
If you reside in Costa Rica, you may request deletion, access to, or correction of the personal information that we have collected about you and you may object to our processing of that information. To exercise those rights, please contact:
Kimberly-Clark Costa Rica, S.A.
Plaza Tempo
Lobby A
Autopista Prospero Frenandez 10203 San Jose
Email: [email protected]
Consumer service Number: 800-800-2473; Fax: 506-239-0805
If you reside in Indonesia, you may request access to, and modification, opposition, and deletion of the personal information that we have collected about you. If you would like to do so, please contact us at:
PT Softex Indonesia
The Prominence Tower Floor 5th, Jalan Sutera Barat No.15, Alam Sutera Panunggangan Timur,
Pinang, Tangerang, Banten, Indonesia 15143
Phone: (6221) 3005 5108
Please understand that according to applicable laws and regulations in Indonesia, we have the right to process your personal information without your prior consent under the following circumstances:
We will process your personal information within the necessary scope in a lawful and legitimate manner consistent with the purposes stated herein or stated under separate consent form (as applicable). Please note that we only collect and use your personal information to the extent reasonably necessary, and not all of the following purposes are related to you:
You may also withdraw your consent for us to continue collecting, using, disclosing and processing your personal information. However, if you do so, it may not be possible for us to fulfill the purposes for which we require the personal information, including providing you with products and/or services.
If you reside in the Dominican Republic, you may request deletion, access to or correction of the personal information that we have collected about you. To exercise those rights, please contact:
Kimberly-Clark Puerto Rico & Caribbean Operations
P. O. Box 191859
San Juan
00919-1859
Puerto Rico
Phone: 787-785-3625
Fax: 787-740-2025
If you reside in Ecuador, you have rights connected with the processing of your personal information, such as the rights of access, deletion, rectification and updating, opposition, cancellation, limitation of processing and to revoke prior consent. You also have the right to request your personal information in a portable format. To exercise your rights, please contact us at:
Kimberly-Clark Ecuador S.A.
Mapasingue Este
Calle 5ta y Av Las Aguas
Guayaquil, GUAYAS
Email: [email protected]
Consumer service number: 1800200500
Mobile +593994987924
Fax: 593-22-820508
If you remain dissatisfied, you have the right to contact the Data Protection Superintendency.
If you are a resident of the EEA (specifically, any country in the European Union, Liechtenstein, Norway, or Iceland), a resident of the United Kingdom (“UK”) or a resident of Switzerland, this section applies to you, and it explains what retention periods for your personal information, international data transfers, automated decision making, and rights you may exercise in relation to your personal information.
Retention Period. We retain your personal information for as long as necessary to fulfill the purposes for which the personal information was collected as outlined in this Policy. The following retention periods will apply to the processing of your personal information:
International Data Transfers. If personal information is transferred between countries, we take commercially reasonable efforts to protect such personal information, such as by entering into Standard Contractual Clauses as approved by the European Commission.
Automated Decision Making. We do not engage in any automated decision with a legally significant effect with respect to the personal information subject to this Policy without your consent.
Rights Regarding Personal Information. Certain data protection law gives rights to individuals in respect of personal information that organizations hold about them. In particular, you can exercise the following rights:
If you would like to exercise your rights, please contact us using the contact information set out below. Please note that requests to exercise data protection rights will be assessed by Kimberly-Clark on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of exemptions provided for in data protection legislation. We do not charge you a fee for exercising any of your rights described above.
If you have any questions, please reach out to our Lead EU Data Protection Officer at [email protected]. If you are still dissatisfied, you have the right to complain to your Data Protection Authority; however, all complaints should be raised with us in the first instance. Contact details for data protection authorities in the EEA are available here; contact details for the data protection authority in the UK are available here; and contact details for the Swiss data protection authority are available here.
If you reside in Hong Kong, you may request access to or correction of the personal information that we have collected about you. To access your exercise those rights, please contact us at:
Kimberly -Clark (Hong Kong) Ltd
G.P.O. Box 8538, Hong Kong
Phone:852- 2333-3543
Fax:852- 2362-6309
We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. You may choose not to provide us with your personal information where applicable. However, if you choose not to provide your personal information, you may not be able to use the services.
If you would like to review, correct, update, port or delete the personal information that we hold concerning you, or if have any questions regarding treatment of your privacy by us, please contact us at:
Privacy Officer
Kimberly-Clark India Pvt. Ltd
Address: Phoenix Market City, Art Guild House, A Wing, 3rd Floor, Office No- 9, Kamani, Mumbai
Maharashtra, 400070
Phone: (022) 33220000
Email: [email protected]
We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.
You may also opt out of receiving marketing communications we send to you about our products and services. However, please note that when you do so, it may affect the services you have chosen to receive from Kimberly-Clark where accepting the communications is a condition of receiving the services.
If you reside in Indonesia, Malaysia, Philippines, or Singapore, you may request access to, and modification, opposition, and deletion of the personal information that we have collected about you. If you would like to do so, please contact us at:
Indonesia
P.T. Kimberly-Lever Indonesia
Wisma 77 Tower 2, 16th Floor Suite,
1602 Jl. Letnan Jend.S. Parman Kav.
77 Jakarta
11410
Indonesia
Phone: 62-21-30400800
Fax: 62-21-29675850
Malaysia
Kimberly-Clark Trading (M) Sdn. Bhd.
12th Floor, Plaza 33, Tower B
Jalan Kemajuan, Seksyen 13
46200 Petaling Jaya, Selangor, Malaysia
Phone: +603 7806 8288
Consumer Service Hotline: 1800821188
Fax: +603 7492 2577
Contact Email: [email protected]
(Huggies)
[email protected]
(Kotex, Poise & Kleenex)
Website: www.huggies.com.my
Website: www.kotex.com.my
Website: www.kleenex.com.my
Kleenex® Philippines
Phone: 884-6402, Monday - Friday (9:00 am - 5:00 pm)
Email: [email protected]
Huggies® Philippines
Phone: 884-6402, Monday - Friday (9:00 am - 5:00 pm)
Email: [email protected]
Kotex® Philippines
Phone: 884-6402, Monday - Friday (9:00 am - 5:00 pm)
Email: [email protected]
Thailand
Kimberly-Clark Thailand Limited
32nd-33rd Floor, United Center
323 Silom Road
Bangrak
Bangkok
10500
Thailand
Phone: 66-2-230-3000
Fax: +662-230-3039
Individual
Rights Portal
Singapore
Kimberly-Clark Singapore Pte. Ltd.
83 Clemenceau Avenue
#14-05 UE Square
Singapore 239920
Kleenex® / Scott® Singapore
Phone: 1800 338 8838
Email: [email protected]
Huggies® Singapore
Phone: 1800 484 4437
Email: [email protected]
www.huggies.com.sg
Kotex® Singapore
Phone: 1800 479 9841
Email: [email protected]
www.kotex.com.sg
Poise® Singapore / Depend® Singapore
Phone: 1800 479 9841
Email: [email protected]
www.poise.com.sg/www.depend.com.sg
You may also withdraw your consent for us to continue collecting, using, disclosing and processing your personal information. However, if you do so, it may not be possible for us to fulfill the purposes for which we require the personal information, including providing you with products and/or services.
If you reside in Kazakhstan, Kyrgyzstan, Uzbekistan, or Azerbaijan, this part of our Policy applies to you.
Personal information collected in your country is usually stored there. However, some of your personal information, subject to the laws of your country, may be transferred to or may be accessed within another country/region, such as the United States. If we do, we will continue to protect your personal information in accordance with the laws of your country. You may choose not to provide us with your personal information. However, if you choose not to provide your personal information, you may not be able to enjoy the full range of services.
If you provide your information, we keep it according to the laws of your country and generally keep it as long as we need it to achieve the purposes for which they were collected, as well as for business, tax or legal purposes, including the legal bases described in this Policy. After that, we either delete it or fully anonymize it.
As described in the Policy, you may request information about how we process your data as well as request access, correction, and deletion of your personal information that we have collected about you. You may also have the right to withdraw your consent to our processing (including automated decisions) of your personal information, file complaints, and delete your account. If you withdraw your consent, we may not continue to provide you with all of our services.
If you reside in Kazakhstan, Uzbekistan, Kyrgyzstan or Azerbaijan you may have rights, such as the right to access, correct and erase personal information, object to our processing of your personal information, and withdraw consent. Please contact us at:
Kazakhstan:
LLP "Kimberly-Clark Kazakhstan",
The Republic of Kazakhstan,
Almaty, Medeu district, 050059, Nursultan Nazarbayev avenue, 240 G.
Hotline phone: 8 800 070 89 10
Email: [email protected], [email protected]
Uzbekistan:
LLC "Kimberly-Clark"
Russia,
142800, Moscow region, Stupino, st. Sitenka, 15;
Email: [email protected], [email protected]
Kyrgyzstan:
LLC "Kimberly-Clark"
Russia,
142800, Moscow region, Stupino, st. Sitenka, 15;
Email: [email protected], [email protected]
Azerbaijan:
LLC "Kimberly-Clark"
Russia,
142800, Moscow region, Stupino, st. Sitenka, 15;
Email: [email protected], [email protected]
If you reside in Kenya, you may request deletion, access to, or correction of the personal information that we have collected about you and you may object to our processing of that information. To exercise those rights, please contact us at:
KCSSA East Africa
Cove Court,
Watermark Business Park,
Ndege Road, Karen,
Nairobi
Phone: +27-11-456-5700
Fax: +27-11-456-5798
Fax: +27-11-456-5799
Consumer Services: 203 892 283
Email: [email protected]
If you reside in Morocco, you may be required to provide us with certain information to register on our Site and to use certain of our services fully.If you reside in Morocco, you may request access to or correction of the personal information that we have collected about you and you may object to our processing of that information. To exercise those rights, please contact us via the “Contact Us” section of this Policy.
If you are still dissatisfied, you have the right to complain to the Moroccan data protection authority; however, all complaints should be raised with Kimberly-Clark in the first instance.
If you reside in New Zealand, you may request access to or correction of the personal information that we have collected about you. To access or correct your personal information, please contact us at:
Kimberly-Clark Australia Pty. Ltd.
P. O. Box 343
Milsons Point,
NSW
1565
Australia
Phone: 1800 028 334
Phone: 61-2-9963-8888
Fax: 61-2-9957-5687
Web site: http://www.kca.com.au/
Consistent with this Policy, we may transfer your personal information to third countries that have not received an adequacy decision by the National Information Technology Development Agency (“NITDA”), but we take steps to protect any information transferred to such countries, such as by entering into binding internal agreements to protect such personal information according to applicable data protection law.
In particular, you can exercise the following rights at any given time:
You may exercise an individual right at:
KCSSA West Africa - Plot 64,
Ikorodu Industrial Layout,
Ikorodu,
Lagos.
Phone: +27-11-456-5700
Fax: +27-11-456-5798
Fax: +27-11-456-5799
Consumer Services: 122 78791
If you have any questions, you may also contact our Nigerian Data Protection Officer at [email protected].
If you reside in Peru, you may request deletion, access to, or correction of the personal information that we have collected about you. To exercise those rights, please contact us at:
Kimberly-Clark Peru S.R.L.
5895 Paseo de la Republica Ave., Office 301 & 302
Miraflores – Lima
Peru
Phone: 511-618-1800
Email: [email protected]
This Policy provides general guidelines for the processing of personal data under Law No. 29733 - Personal Data Protection Law and its Regulations approved by Supreme Decree No. 003-2013-JUS.
If you reside in Russia, please find the privacy policy applicable to you here.
This section pertains to personal information collected in the Kingdom of Saudi Arabia (“KSA”) and is in compliance with the Personal Data Protection Law no. (M/19) dated 9/2/1443 AH and its implanting regulations, as amended from time to time.
If you reside in KSA, you may request access to or correction of the personal information that we have collected about you. To access or correct your personal information, please contact:
Olayan Kimberly Clark Saudi Company Limited
Building 5105, 11th Street
First Industrial City Dammam
Saudi Arabia
Phone +966-138063126
Toll free 800 1242330
[email protected]
If you reside in South Africa, consistent with the disclosures above, we may transfer your personal information to third countries such as the United States. Although the level of protection afforded by the law in those third countries may not be as comprehensive, we take steps to protect your personal information as if the information resided in South Africa.
Where we require personal information in order to provide you with our services, failure to provide us with the necessary information may result in our inability to provide such services.If you reside in South Africa, you may request deletion, access to or correction of the personal information that we have collected about you and you may object to our processing of certain personal information, such as if there is no legal right to keep using it or if used for direct marketing. If we have collected and processed your personal information with our consent, you are free to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of the processing we conducted prior to such withdrawal, nor will it affect processing of your personal information conducted in reliance on a legal basis other than consent. To exercise those rights, please contact us our South Africa Information Officer at [email protected] or:
Kimberly-Clark of South Africa (Pty)
Limited
Private Bag X6 Gardenview
Johannesburg
2000
South Africa
Phone: +27-11-456-5700
Fax: +27-11-456-5798
Fax: +27-11-456-5799
Consumer Services: 0800 11 57 11
If you are still dissatisfied, you have the right to complain to the Information Regulator; however, all complaints should be raised with us in the first instance. The Information Regulator’s contact details are as follows
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Website: https://www.inforegulator.org.za/
Email: [email protected]
If you reside in South Korea, you have a choice whether to provide information to us, and we may inform you of such choice at the point of our collection.
If you reside in Taiwan and we process your personal information, you may have the right to:
We will only retain the personal information as long as necessary for providing the services or for legal compliance, and in some cases, we may be required to process your information to provide our services. We process personal information in a manner that does not infringe upon your rights and interests.
You may contact us at:
Kimberly-Clark Taiwan
8-9 F, Manhattan Tower
No. 8, Section 5, Hsin Yi Road
Teipei
110
Taiwan
Phone: 8862-77372888
If you reside in Trinidad and Tobago, you have the following data protection rights:
To exercise those rights, please contact us at:
Kimberly-Clark Puerto Rico & Caribbean Operations
P. O. Box 191859
San Juan
00919-1859
Puerto Rico
Phone: 787-785-3625
Fax: 787-740-2025
If you reside in Turkey, you may request access to, correction and modification, opposition, and deletion of the personal information that we have collected about you. If you would like to do so, please contact us at:
Kimberly-Clark Turkey
Kimberly-Clark Tuketim Mallari San.
ve Tic. A.S.
Yayalar Mah. Tandogan Cad. No. 3
Dolayoba-Pendik
Istanbul
Turkey
Phone: 90-216-410-8182
Fax: 90-216-410-8192
This section pertains to personal information collected in the United Arab Emirates (“UAE”) and is in compliance with the Federal Personal Data Protection Law No. 45 of 2021, as amended from time to time.
If you reside in UAE, you may request access to or correction of the personal information that we have collected about you. To access or correct your personal information, please contact:
Kimberly Clark MEA DMCC
Jumeirah Lake Towers
Unit 1101, Cluster O, Reef Tower
P.O. Box 5003338
Dubai, UAE
[email protected]
If you reside in Uruguay, you may request deletion, access to, or correction of the personal information that we have collected about you. To exercise those rights, please contact us at:
Kimberly-Clark Uruguay S.A.
Camino Carrasco 5975, Montevideo
Uruguay
Phone: (598-2) 2525 0105 / 0004-054-281
Email: [email protected]
If you reside in Ukraine, you may have rights, such as the right to access, correct and erase personal information, object to our processing of your personal information, and withdraw consent.
To exercise your rights, please contact us at:
Kimberly-Clark Ukraine
Kiev Office
Shovkovichnaya 42-44
Kiev
01004
Ukraine
Phone: 380-44-490-5810
Data related to Children
According to Vietnamese laws, children are a person who is younger than 16 years old. Vietnamese laws require us to verify the age of the children before we collect or process personal information of children. If you provide us with data related to your child in accordance with this Policy, or if the child of whom you are a guardian, you acknowledge that you have received her/his consent if s/he is of 7 years old or older and you agree for us to collect and process such information in accordance with this Policy.
Legal Bases For Processing Personal Information.
Besides your consent for us to process personal information in accordance with this Policy, your personal information may be processed without your consent in the following circumstances:
Your Privacy Rights
If you reside in Vietnam, you have the rights to know, to give and withdraw consent, to access, to rectify, restrict or object to processing activities, update, request a copy of or delete personal information that we hold about you or other rights provided in applicable laws. Additionally, you acknowledge that we may process your personal information in third countries, such as the United States, on the basis of your consent and compliance with all requirements on offshore data transfer as provided by Vietnamese laws. You may exercise your rights by contacting us at:
Kimberly-Clark Vietnam Ltd.
18th floor, Etown Central Building, 11 Doan Van Bo, ward 12,
District 4, Ho Chi Minh City,
Vietnam
Phone: +(84 28) 3997 9639
Fax: (84 28) 3636 5228
You have rights and choices.
If you have any questions about your privacy or would like to exercise a privacy right or choice, we want to hear from you. We sell our products and services in more than 175 countries. To best serve you, please reach out to our local teams for assistance here. On this page, select your country / region, and click “submit.”
You can also reach out to our Lead Data Protection Officer at:
[email protected]
1-888-525-8373
Kimberly-Clark Corporation
P.O. Box 2020
Neenah, WI 54957-2020
Thanks for taking the time to get in touch with us.
You have rights such as the right to access, correct, and delete your data, as described in our Privacy Policy. You can submit a request regarding your personal information directly below. Please note that your rights may depend on your State of residency.
We want you to make informed decisions. For example, you have the option to unsubscribe, correct, or update your account. You can also contact our Consumer Services group at 1-888-525-8373 to unsubscribe, correct or update your account. For more information, please see our Privacy Policy.